This Privacy Policy describes how Smart Analytics (“the App,” “we,” “us,” or “our”) provides analytics, reporting, and marketing performance insights (“the Service”) to merchants who use Shopify to operate their online stores.

This Privacy Policy explains how information is collected, used, stored, and protected when merchants install or use the App in connection with their Shopify-supported stores and connected advertising platforms, including Meta Ads and Google Ads.

Data Collection

Smart Analytics collects and processes only the information necessary to provide analytics, reporting, dashboard functionality, and related services.

When you install or use the App, we may access or process certain information from your Shopify store, including:

  • Order and sales information required for sales analytics and reporting
  • Product and product performance information
  • Customer information required for customer analytics and reporting
  • Marketing and attribution information available through Shopify
  • App settings, dashboard preferences, and report configurations
  • Technical information required to operate, secure, and improve the App

This If you choose to connect Meta Ads or Google Ads to the App, we may also access information related to the connected advertising account, including:

  • Advertising account and campaign information
  • Ad spend and budget data
  • Campaign, ad set, ad group, and advertisement performance metrics
  • Reporting information required to display advertising performance in the App

The App does not intentionally collect sensitive personal information unless it is required and made available through authorized Shopify or advertising platform APIs for the requested functionality.

How do we collect data?

We collect information through authorized integrations and technologies, including:

  • Shopify APIs: We access Shopify store information based on the permissions approved by the merchant during installation.
  • Meta Ads Integration: If connected by the merchant, we access authorized advertising data through Meta’s APIs.
  • Google Ads Integration: If connected by the merchant, we access authorized advertising data through Google’s APIs.
  • Information Provided by Merchants: We may collect information that merchants provide when contacting support or communicating with us.
  •  “Cookies” are data files that are placed on the device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
       
  • “Log files” Log files may record actions and technical events related to the App, such as account connections, report generation, dashboard activity, configuration changes, errors, and security events..

How Do We Use Your Website’s Information?

We use the information collected through the App to:

  • Provide analytics dashboards, reports, and related features
  • Display Shopify sales, product, order, and customer insights
  • Display Meta Ads and Google Ads performance data when those accounts are connected
  • Combine and compare authorized store and advertising data across supported channels
  • Maintain and operate the App
  • Respond to support requests and communicate with merchants
  • Identify, investigate, and resolve technical issues
  • Protect the security and integrity of the App
  • Improve the App’s functionality, reliability, and user experience
  • Comply with applicable legal and regulatory requirements

We use information only for purposes related to providing, maintaining, securing, supporting, and improving the Service, or as otherwise described in this Privacy Policy.

Information Sharing

We never share your data with any external source in any case. Your shop Information is safe with us!

Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, disclosure, alteration, loss, or misuse.

Access to store and advertising data is limited to authorized systems and personnel who require access to operate, maintain, support, or secure the App.

However, no method of electronic transmission or data storage is completely secure. While we take reasonable measures to protect information, we cannot guarantee absolute security.

Data Retention

We retain information only for as long as necessary to provide the Service, maintain required records, resolve disputes, comply with legal obligations, and enforce our agreements.

When the App is uninstalled, access to Shopify store data is removed in accordance with Shopify’s applicable requirements. Data associated with the merchant may be deleted or anonymized according to our data-retention procedures, unless retention is required for legal, security, accounting, or compliance purposes.

Merchants may contact us to request information about the deletion of data associated with their account.

Third-Party Services

Smart Analytics may integrate with third-party platforms, including Shopify, Meta Ads, and Google Ads. These platforms may collect, process, or manage information according to their own privacy policies and terms.

We recommend reviewing the privacy policies of Shopify, Meta, and Google to understand how those platforms handle information.

Updates to the Privacy Policy

To reflect changes in our procedures, we may from time to time amend this privacy statement. We suggest you keep reviewing our privacy policy on a regular basis.

We might need to alter privacy policy in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

Contact Us

Contact Us for more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at help@ozeefy.com.